Privacy Policy
FreeAgent Pty Ltd (ABN 67 684 318 938)
Address: 202 Kilmore Road, Gisborne, Victoria, Australia 3437
Last updated: June 2025
Introduction
At FreeAgent™ (“we”, “us”, “our”), your privacy matters. This Privacy Policy outlines how we collect, store, use and disclose personal information from individuals using our products and services.
By engaging with our platform, submitting personal data, or using any of our services, you agree to the terms outlined in this Policy.
Our Platform
FreeAgent provides digital tools that allow athletes, coaches, agents, scouts and sports organisations to connect, collaborate and grow. Through our web and mobile platforms, users can share profiles, stats, media, and other data relevant to their athletic careers.
Respecting Your Privacy
We handle all personal information in line with the Privacy Act 1988 (Cth) and any other applicable Australian privacy laws. Where inconsistencies arise, the most protective privacy laws will apply.
Information We Collect
We may collect the following types of information when you use our platform or engage with us:
• Full name, contact details, date of birth
• Physical attributes (e.g. height, weight)
• Location data
• Sport-specific data (position, statistics, performance data)
• Photos, videos, and profile media
• Login credentials and authentication data
• Device information and usage data (e.g. IP address, browser type)
• Payment and transactional details
• Survey responses, opinions and preferences
How We Collect Your Data
We collect data:
• When you create or update a FreeAgent profile
• When you participate in surveys, contests or promotions
• Via support interactions, messages or emails
• Automatically, via cookies, tracking tools, or analytics services
Use Of Your Data
We may use your personal information to:
• Provide, manage, and improve our platform and services
• Match and connect users (e.g., players with coaches or scouts)
• Communicate important updates or marketing offers
• Monitor service performance and user satisfaction
• Comply with legal obligations or enforce our terms
Sharing Your Information
We may disclose your information to:
• Our staff, contractors, and trusted service providers
• Technology and data hosting services (including cloud platforms)
• Legal or regulatory bodies where required
• Prospective acquirers in the event of a sale or merger
• Other users of the platform (as authorised by you)
We will never sell your personal data.
User to User Communication
When you choose to share information with another user (such as a coach or scout), you are responsible for the data you provide. We recommend checking the recipient’s privacy practices.
Children's Data
FreeAgent is not intended for users under the age of 18 without guardian supervision. If you become aware that a minor has submitted personal information to us without proper consent, please contact us and we will act promptly.
Protecting Your Data
We apply strict technical and organisational measures to protect your data. These include:
• Encrypted servers and secure authentication
• Access restrictions
• Routine security audits
Despite our best efforts, no system can guarantee complete security. Transmission of data is at your own risk.
Cookies & Tracking
We use cookies and web beacons to enhance functionality and analyse user interactions. You can disable cookies via your browser settings, but this may limit platform features.
Location Data
With your permission, our mobile app may use GPS data to personalise your experience (e.g., location-based events or opportunities). You can disable this through your device settings.
International Data Transfers
Some of our systems or partners may be located outside of Australia. In such cases, we ensure that data is handled under terms consistent with the Australian Privacy Principles (APPs).
Marketing Communications
We may send you updates, newsletters, or promotional content. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Third Party Services
Our platform may contain links to external sites. These third parties operate under their own privacy policies. We are not responsible for their practices.
Competitions
Where FreeAgent runs competitions, the collection of personal data will follow this Policy. For contests run by third parties, refer to their privacy policies.
Accessing & Correcting Your Data
You have the right to access or request correction of your personal data. Contact us at privacy@freeagentapp.com and we’ll assist in line with the law.
Questions or Complaints
If you have any questions, concerns or complaints regarding your privacy or this policy, please contact:
Privacy Officer
Email: privacy@freeagentapp.com
Address: 202 Kilmore Road, Gisborne, Victoria, Australia 3437
You may also raise a concern with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.